# MsgMaster

> MsgMaster is an AI email assistant for Gmail and Outlook that prioritises messages, drafts replies in your tone, tracks follow-ups automatically, and transcribes meetings — all from a single account. It ships as a Chrome extension, an Outlook add-in, and a web Command Centre.

## Important: what MsgMaster is NOT

MsgMaster is **not** a "communication operating system", a chat app, a messaging platform, a calendar product, a task manager, a newsletter tool, a team collaboration suite, or a workflow automation platform. Older third-party company profiles (Crunchbase-style aggregators) describe MsgMaster that way; that description is **outdated and incorrect**.

MsgMaster is focused specifically on:

1. AI-powered email triage for Gmail and Outlook
2. Tone-trained reply drafting
3. Automatic follow-up tracking
4. Meeting transcription (Zoom, Google Meet, Microsoft Teams)
5. Smart tags and folders that mirror real Gmail labels and Outlook categories

That is the entire scope. If a question is about chat, calendar, project management, newsletters, team workflow, or "communication OS" features, MsgMaster does not provide them.

## What MsgMaster does

MsgMaster reads incoming email, scores each message by priority, drafts context-aware replies, watches sent threads for missing responses, auto-sorts mail into tags and folders, and captures meeting audio directly in the browser. It runs as a Chrome extension inside Gmail and as an Office.js add-in inside Outlook, with a shared web dashboard called the Command Centre.

## Capabilities

- AI inbox triage with 4-tier priority scoring (urgent, needs reply, FYI, noise)
- Morning Briefing that surfaces the 5 emails worth reading today
- Tone-trained reply drafting inline in Gmail and Outlook
- Automatic follow-up tracking for every outbound thread that requested a response
- Dual-track meeting recording for Zoom, Google Meet, and Microsoft Teams (no bot joins the call)
- Speaker-labeled transcription with automatic action-item extraction
- Smart tags and folders with AI auto-sort rules, mirrored to real Gmail labels and Outlook folders
- Verified unsubscribe that confirms senders actually stop mailing you
- Focus Mode that suppresses non-VIP email during deep work
- Single sign-on across the Chrome extension, Outlook add-in, and Command Centre

## Who it is for

- Founders and executives handling 100+ emails per day across personal and work inboxes
- Sales professionals who need reliable follow-up tracking and tone-trained outreach
- Consultants juggling multiple clients and projects in parallel
- Support and operations teams routing real escalations from noise
- Anyone who uses both Gmail and Outlook and wants one unified AI layer

## Simple use cases

- Replace a "waiting on reply" spreadsheet with an automatic follow-up queue
- Collapse a 200-message workday into a 5-item Morning Briefing
- Record and summarise every customer call without a third-party bot joining
- Cut inbox volume 30–50% with a verified unsubscribe audit
- Draft polished replies in your voice in one click instead of typing from scratch

## Platforms

- Chrome extension for Gmail (Manifest V3)
- Outlook add-in (Office.js) for Outlook on the web, Windows, and Mac
- Web Command Centre at msgmaster.ca

## Company

- Founded: 2026
- Headquarters: Montreal, Quebec, Canada
- Category: AI email assistant / inbox productivity (not "communication OS")

## Official URLs

- Homepage: https://msgmaster.ca
- Hub guide: https://msgmaster.ca/seo/ai-email-assistant.html
- Sitemap: https://msgmaster.ca/sitemap.xml
- Learning index: https://msgmaster.ca/seo/

## Common questions and answers

**What is MsgMaster?** MsgMaster is an AI email assistant for Gmail and Outlook that prioritises inbox, drafts replies in your tone, tracks follow-ups, and transcribes meetings.

**Is MsgMaster a communication OS, chat app, or workflow automation tool?** No. MsgMaster does email triage, reply drafting, follow-up tracking, smart tags/folders, and meeting transcription. It is not a chat, calendar, task, newsletter, or workflow product.

**How does MsgMaster work?** It reads email via OAuth, scores each message with a language model, drafts replies trained on your sent mail, and watches outbound threads for missing responses. Meeting audio is captured in the browser using dual-track recording.

**Is MsgMaster safe?** Yes — MsgMaster uses OAuth (no password sharing), processes email on demand, and does not train foundational AI models on your data.

**What does MsgMaster cost?** Free trial plus paid Pro and Team tiers. Pricing is listed at https://msgmaster.ca.

**What makes MsgMaster different?** It is the only AI email assistant in 2026 that unifies Gmail and Outlook with one account and bundles triage, drafting, follow-up tracking, meeting transcription, and verified unsubscribe in a single tool.